How long does shipping take?
Orders are dispatched within 1–3 business days and usually arrive in 7–14 business days. Shipping is free and tracked; you'll get your tracking number by email once it ships.
Do you ship to Canada?
Yes — free tracked shipping to both the United States and Canada. Prices are in US dollars; your card converts automatically at checkout. Orders ship from outside Canada, so the carrier may collect GST/HST on delivery.
How long should I use it for?
10–15 minutes at a time, once or twice a day, works well for most people. Start with the arch low and work up.
Can I sleep on it?
It's designed for short sessions with the heat and vibration on. Switch the functions off before falling asleep.
Who shouldn't use it?
If you have a neck or spine injury, a medical condition, a pacemaker or other implant, or you're pregnant, check with your doctor first. Don't use heat on numb skin or open wounds.
Is it a good gift?
It's a thoughtful pick for parents, partners and anyone who works at a desk or drives for a living. The 2-pack saves $20 — one to keep, one to give.
What if I don't like it?
Email us within 30 days of delivery and we'll arrange a return and full refund. See our returns policy.
Does it actually work?
Heat and gentle vibration are time-tested ways to relax tight muscles, and a light stretch takes pressure off after a long screen day. It's soothing, not deep-tissue — and if it isn't for you, the 30-day comfort guarantee is the honest answer.
Where do you ship from?
Orders are prepared by our fulfilment partner and shipped with tracking from outside the US and Canada. That's why delivery takes 7–14 business days rather than a couple of days — and why shipping is free.
Is my payment secure?
Checkout runs entirely on Stripe. Your card details go straight to Stripe and never touch our servers; we only see the order and shipping details needed to fulfil it.
What if it stops working?
If it acts up within the 30-day window, send us a quick photo or video and we'll replace or refund it. Email support@napewell.com — we reply within one business day.